Tend Task, Inc. Privacy Policy

Effective starting: August 3, 2022

 

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you.

This Privacy Notice describes the types of information Tend Task, Inc. ( “Tend” “we” or “us”) may collect from you or that you may provide when you visit our website at www.tendtask.com (the “Website”) access or use the Tend mobile application (the “App”), purchase our coaching services (“Coaching”) (the App, Coaching, and Website, collectively the “Services”), or otherwise interact with us (for example, by emailing us), unless a different policy is displayed.  This policy also explains our practices for collecting, using, maintaining, protecting, and disclosing that information. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business. 

This Privacy Notice does not apply to information that we collect offline or through any other means, including on any other website or app operated by us or any third party, including our affiliates and subsidiaries.  It also does not apply to information that you provide to or that is collected by any third party, including our affiliates and subsidiaries, including, but not limited to, through any application or content (including advertising) that may link to or be accessible from the Website.

This Privacy Notice may change from time to time (see Changes to Our Privacy notice). Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check back periodically for updates.

Information we collect about you and how we collect it 

Information we receive from other sources

How we use information we collect 

How we share information we collect 

How we store and secure information we collect 

How long we keep information

How to access and control your information 

Your rights to your information

How we transfer information we collect internationally 

Other important privacy information

Information we collect about you and how we collect it

We collect information about you when you input it into the Services or otherwise provide it directly to us.   We also collect information automatically as you navigate through the Website or use the App, such as usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.  We may also collect information about you from third parties, for example, our business partners and service providers.

We collect several types of information from and about users of our Services, including information:

  • by which you may be personally identified, such as your name, postal address or location, e-mail address, telephone number, gender, age, birth date, credit card number, employment status, familial status (e.g., age ranges of children, nature of the relationship with other members of your household), or any other identifier by which you may be contacted online or offline (“personal information”);
  • that is about you but individually does not identify you, such as your local time zone, your personal interests, and your actions within the App (including information about the tasks you complete); and/or
  • about your internet connection, the equipment you use to access our Services, and usage details.

The information we collect on or through our Services may include:

ContextTypes of DataPrimary Purpose for Collection and Use of Data
User InformationWhen you register for an account on our Website, create or modify your profile, set preferences, sign-up for or make purchases through the Services, we collect your full name, email address, and account log-in credentials.We have a legitimate interest in contacting our Users and communicating with them concerning normal business administration such as providing services, and billing.
User Account informationWe collect personal information from our Users when they create an account to access and use the Services or request certain free Services from our Website. For example, when you authorize us to store information about you in your account we collect your name and contact information and information about your stored payment methods (e.g. payment card number, CVC code and expiration date). This information could also include business contact information such as name, email address, title, company information, and password for our services.We have a legitimate interest in contacting our Users and communicating with them concerning normal business administration such as providing services, and billing.
Cookies and first party trackingWe use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a website is viewed. See our Cookie Policy for more information.We have a legitimate interest in making our Website operate efficiently.
Cookies and Third Party TrackingWe participate in behavior-based advertising, this means that a third party uses technology (e.g., a cookie) to collect information about your use of our Website so that they can provide advertising about products and services tailored to your interests on our Website, or on other websites.We have a legitimate interest in engaging in behavior-based advertising and capturing website analytics.
Demographic InformationWe collect personal information, such as your age or location.We have a legitimate interest in understanding our customers and providing tailored services.
Distance InformationWhen you use one of our Apps we collect your location from the GPS, Wi-Fi, and/or cellular technology in your device to determine your location to better provide the Services.We have a legitimate interest in understanding our customers and providing tailored services. In some contexts, our use is also based upon your consent to provide us with geo location information.
Email InterconnectivityIf you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains, and make purchases.We have a legitimate interest in understanding how you interact with our communications to you.
EmploymentIf you apply for a job posting, or become an employee, we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your Social Security Number. Providing this information is required for employment.We use information about current employees to perform our contract of employment, or the anticipation of a contract of employment with you. In some contexts, we are also required by law to collect information about our employees. We also have a legitimate interest in using your information to have efficient staffing and work force operations.
Feedback/ SupportWe collect personal information from you contained in any inquiry you submit to us regarding our Website or Services, such as completing our online forms, calling, or emailing for the purposes of general inquiries, support requests, or to report an issue. When you communicate with us over the phone, your calls may be recorded and analyzed for training, quality control, and for sales and marketing purposes. We will collect the phone number you use to call Tend, as well as other information you may provide during the call. During such calls we will notify you of the recording via either voice prompt or script.We have a legitimate interest in receiving, and acting upon, your feedback, issues, or inquiries.
Mailing ListWhen you sign up for one of our mailing lists or newsletters, we collect your email address and/or postal address.We share information about our products and services with individuals that consent to receive such information. We also have a legitimate interest in sharing information about our products or services.
Mobile DevicesWhen you download or use our App, we may collect information about your location and your mobile device, including a unique identifier for your device. Most mobile devices allow you to turn off location services. If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or your device manufacturer.We have a legitimate interest in connection with our efforts to prevent fraud or illicit use of our Services and to provide you with location-based services, such as advertising, search results, and other personalized content.
Order PlacementWe collect your name, billing address, e-mail address, phone number, and credit card number when you place an order.We use your information to perform our contract to provide you with products or services.
Payment InformationWe collect payment and billing information when you register for certain paid Services. For example, we ask you to designate a billing representative, including name and contact information, upon registration. You might also provide payment information, such as payment card details, which we collect via secure payment processing services.We have a legitimate interested in getting paid for the Services.
PromotionsPromotions, incentives or giveaways may be made available by us or third parties from time to time. You do not have to participate in these, however, if you choose to participate, you may be asked to disclose some personal information. Additionally, at the time of entering the promotion, we will disclose in the promotion’s materials specific terms and conditions regarding how your personal information will be used. Please do not participate in any promotion if you do not agree to such usage.We have a legitimate interest in sharing information about our products or Services and providing incentives to our customers.
SurveysWhen you participate in a survey, we collect information that you provide through the survey such as your email address, name, and any other information you choose to include in the body of your email or responses. If the survey is provided by a third-party service provider, the third party’s privacy policy applies to the collection, use, and disclosure of your information.We have a legitimate interest in understanding your opinions and collecting information relevant to our organization.
Website interactionsWe use technology to monitor how you interact with our Website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser.We have a legitimate interest in understanding how you interact with our Website to better improve it and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud.

Information we receive from other sources

In addition to information that you provide us or that we collect through the Services, we receive information about you from other Service users, from third-party services, from our related companies, social media platforms, public databases, and from our business partners. We may combine this information with information we collect through other means described above. This helps us to update and improve our records, identify new customers, create more personalized advertising, and suggest services that may be of interest to you.

How we use information we collect

How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us.  Below are the specific purposes for which we use the information we collect about you.

 

  • To provide the Services and personalize your experience.  We use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate, maintain, and improve the Services. 
  • For research and development.  We are always looking for ways to make our Services smarter, faster, secure, integrated, and useful.  We use information and collective learnings (including feedback) about how people use our Services to troubleshoot, to identify trends, usage, activity patterns, and areas for integration and to improve our Services and to develop new products, features, and technologies that benefit our users and the public.
  • To communicate with you about the Services: We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages.  Depending on your chosen method of contact, we may send you SMS notifications or call you. We also provide tailored communications based on your activity and interactions with us. 
  • To market, promote and drive engagement with the Services: We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email and by displaying ads on other companies’ websites and applications.  You can control whether you receive these communications by opting-out.
  • Customer support. We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services. Where you give us express permission to do so, we share information with a third party expert for the purpose of responding to support-related requests.
  • For safety and security. We use information about you and your use of the Services to verify accounts and activity, to detect, prevent, and respond to potential or actual security incidents and to monitor and protect against other malicious, deceptive, fraudulent or illegal activity, including violations of Service policies.
  • To protect our legitimate business interests and legal rights. Where required by law or where we believe it is necessary to protect our legal rights, interests, and the interests of others, we use information about you in connection with legal claims, compliance, regulatory and audit functions, and disclosures in connection with the acquisition, merger or sale of a business. 
  • With your consent. We use information about you where you have given us consent to do so for a specific purpose not listed above.  For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.   

How we share information we collect 

We make collaboration tools, and we want them to work well for you.  This means sharing information through the Services and with other Service users and certain third parties.  We share information we collect about you in the ways discussed below, including in connection with possible business transfers. We are not in the business of selling information about you to advertisers or other third parties.

  • Sharing with other Service users.  When you use the Services, we share certain information about you with other Service users for the purposes of collaboration and to participate in community forums.
  • Service Providers. We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis, and other services for us to provide the Services to you, this may require them to access or use information about you.  If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including appropriate security and confidentiality procedures designed to protect your information.
  • Partners. We work with third parties who provide consulting, sales, support, and technical services to deliver and implement customer solutions around the Services. We may share your information with these third parties in connection with their services, such as to assist with billing and collections, to provide localized support, and to provide customizations.  We may also share information with these third parties where you have agreed to that sharing.
  • Third Party Apps. You or other Service users may choose to add new functionality or change the behavior of the Services by installing third party apps within the Services.  Doing so may give third-party apps access to your account and information about you like your name and email address, and any content you choose to use in connection with those apps. Third-party app policies and procedures are not controlled by us, and this Privacy notice does not cover how third-party apps use your information. We encourage you to review the privacy policies of third parties before connecting to or using their apps or services to learn more about their privacy and information handling practices. If you object to information about you being shared with these third parties, please uninstall the third party app.
  • Links to Third Party Websites. The Services may include links that direct you to other websites or services whose privacy practices may differ from ours. If you submit information to any of those third-party websites, your information is governed by their privacy policies, not this one. We encourage you to carefully read the privacy policy of any website you visit.
  • Third Party Services. We may offer you the ability to interact with or share information with third parties through the Services. For example, we may offer users the ability to log in to the Services via a third-party service like Google, access embedded maps through Google Maps, or interact with social media networks via links on the Services. When you intentionally interact with these third parties, we may share certain information with those third parties or receive information with those third parties, consistent with your privacy settings on the third-party service. Such information may include contact information, identification, and demographic information and device information, and identifiers. You should always check the privacy settings and notices in these third-party services to understand how those third parties may use your information.
  • Third Party Widgets. Some of our Services contain widgets and social media features, such as the Twitter “tweet” button or Facebook “like” button. These widgets and features may collect your IP address, which page you are visiting on the Services, and may set a cookie to enable the feature to function properly. Widgets and social media features are either hosted by a third-party or hosted directly on our Services. You should always check the privacy settings and notices in these third-party services to understand how those third parties may use your information. 
  • With your consent. We share information about you with third parties when you give us consent to do so.  For example, we often display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.
  • Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights. In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies, and terms of service, (c) protect the security or integrity of our products and services, (d) protect Tend, our customers, or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
  • Business Transfers. We may share or transfer information we collect under this Privacy notice in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the Services if a transaction takes place, as well as any choices you may have regarding your information.

How we store and secure information we collect

We use industry standard technical and organizational measures to secure the information we store. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

How long we keep information

How long we keep information we collect about you depends on the type of information.  Generally, we will hold your personal information for as long as you are a customer and use our Services to ensure accuracy and to help maintain quality of service or if we are obliged to retain such information for legal, regulatory, fraud prevention, and legitimate business purposes. After such time, we will either delete or de-identify your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible. 

How to access and control your information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. You can choose whether or not to allow the App to collect information through other tracking technologies by deleting your profile on the Settings screen. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies or block the use of other tracking technologies, some parts of the Services may then be inaccessible or not function properly. We do not currently recognize automated browser signals regarding tracking mechanisms, which may include “Do Not Track” instructions.
  • Location Information. You can choose whether or not to allow the App to collect and use real-time information about your device’s location through the device’s privacy settings. If you block the use of location information, some parts of the App may then be inaccessible or not function properly.
  • Promotion by Us. If you do not want us to use your contact information to promote our own or third parties’ products or services, you can opt-out by unsubscribing on the Settings screen or by sending us an email stating your request to hello@tendtask.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions or use the ‘unsubscribe’ link provided in the applicable email.
  • Targeted Advertising by Us. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can delete your profile on the Settings screen. You may also opt-out of specific email promotions by using the ‘unsubscribe’ link provided in the applicable email.
  • Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by deleting your profile on the Setting screen or by sending us an email stating your request to hello@tendtask.com.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the NAI on the NAI’s website.

Your rights to your information

Depending on where you are located and subject to applicable law, you may have the following choices regarding your personal information:

  • Access to your personal information. You can review and change your personal information by logging into the Website or App and adjusting your account profile settings. You may also send us an email at hello@tendtask.com to request access to personal information that you have provided to us. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you.  We will provide this information in a portable format, if required.  Note that California residents may be entitled to ask us for a notice describing what categories of personal information (if any) we share with third parties or affiliates for direct marketing. 
  • Changes to your personal information. We rely on you to update and correct your personal information.  Our Webiste allows you to modify or delete your account profile.  If our Sites do not permit you to update or correct certain information, you contact us at the address described below in order to request that your information by modified. Note that we may keep historical information in our backup files as permitted by law. 
  • Deletion of your personal information. Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law.  You may, however, request information about how long we keep a specific type of information, or request that we delete your personal information by contacting us at the address described below.  We cannot delete your personal information except by also deleting your user account. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes. 
  • Objection to certain processing.  Where we are relying on a legitimate purpose of Tend or a third-party recipient of the information, in order to use and disclose your personal information, you may object to our use or disclosure of your personal information by contacting us at the address described below.  We will cease to use and process your personal information for that purpose unless we can show there are compelling legitimate reasons for it to continue or it needs to use your personal information for the purposes of legal claims.
  • Revocation of consent.  If you revoke your consent for the processing of personal information, then we may no longer be able to provide you Services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the address described below.

How we transfer information we collect internationally

We are located in the United States.  Our service providers and other third parties you may interact with in connection with our Services may be located in the United States and other countries around the world. As a result, your information may be processed in a foreign country where privacy laws may be less stringent than the laws in your country.  Nonetheless, where possible we take steps to treat personal information using the same privacy principles that apply pursuant to the law of the country in which we first received your information.  By submitting your personal information to us you agree to the transfer, storage, and processing of your information in a country other than your country of residence including, but not necessarily limited to, the United States.  To the extent personal information is collected and subsequently transferred out of the European Economic Area, the transfer will take place consistent with the Standard Contractual Clauses or other accepted transfer mechanism. If you would like more information concerning our attempts to apply the privacy principles applicable in one jurisdiction to data when it goes to another jurisdiction you can contact us using the contact information below.

Other important privacy information

Children under 13

The Services are not directed to individuals under 13. No one under age 13 may provide any personal information to us via the Services. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on the Services or on or through any of their respective features, register on the Website or through the App, make any purchases through the Services, use any of the interactive or public comment features of the Services or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact the appropriate support team at hello@tendtask.com.

Changes to our Privacy notice

It is our policy to post any changes we make to our Privacy notice on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account or through a notice on the Website home page, the Services dashboard, or in the App. The date the Privacy notice was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting this Privacy notice to check for any changes.

 Contact Us

To ask questions or comment about this Privacy Notice and our privacy practices, contact us at:

Tend Task, Inc.

315 Meigs Rd., Suite A #524

Santa Barbara, CA 93109

hello@tendtask.com

California Information Sharing Disclosure

California Civil Code Sections 1798.115(c), 1798.130(a)(5)(c), 1798.130(c), and 1798.140 indicate that organizations should disclose whether the following categories of personal information are collected, transferred for “valuable consideration,” or transferred for an organization’s “business purpose” (as those terms are defined under California law).  We do not “sell” your personal information. The table below indicates the categories of personal information we collect and transfer in a variety of contexts including to Service Providers ” (as defined under California law).  Please note that because this list is comprehensive, it may refer to types of information that we collect and share about people other than yourself.  For example, while we transfer credit card or debit card numbers for our business purpose in order to process payments for orders placed with us, we do not collect or transfer credit card or debit card numbers of individuals that submit questions through our Website’ “contact us” page.

Categories of Personal Information That We CollectTo Whom We Disclose Personal Information for 

Business Purpose

Identifiers – this may include name, postal address, phone number, unique personal identifier, online identifier, internet protocol (IP) address, device ID, email address, account name, signature, social security number, driver’s license number, passport number, or other similar identifiers.

  • Advertising networks
    1. Affiliates or subsidiaries
    2. Business partners
    3. Data analytics providers
    4. Government entities
    5. Internet service providers
    6. Operating systems and platforms
    7. Other Service Providers
    8. Payment processors and banks
    9. Product and service fulfillment companies
  • Social media platforms & networks

Financial information – this may include bank account number, credit or debit card number, or other financial information.

  • Government entities
  • Internet service providers
  • Operating systems and platforms
  • Other Service Providers (as defined 
  • Payment processors and banks
  • Service fulfillment companies

Medical / health insurance information – this may include information from a healthcare provider regarding an individual’s medical history, mental or physical condition, or treatment;  an individual’s insurance policy number or subscriber identification number, any unique identifier used by a health insurer to identify the individual, or any information in the individual’s application and claims history.  

  • Affiliates or subsidiaries
  • Government entities
  • Operating systems and platforms
  • Other Service Providers

Protected characteristics – this may include race, gender, physical or mental disability, and religion. 

  • Affiliates or subsidiaries
  • Government entities
  • Other Service Providers

Commercial information – this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

  • Advertising networks
  • Affiliates or subsidiaries
  • Business partners
  • Data analytics providers
  • Government entities
  • Internet service providers
  • Operating systems and platforms
  • Other Service Providers
  • Payment processors and banks
  • Product and service fulfillment companies
  • Social media platforms & networks

Network activity data– this may include internet or other electronic network activity information, such as browsing history, search history, and information regarding an individual’s interaction with an internet website, application, or advertisement.

  • Affiliates or subsidiaries
  • Data analytics providers
  • Government entities
  • Internet service providers
  • Operating systems and platforms
  • Other Service Providers
  • Social media platforms & networks

Biometric information – this may include fingerprint, face print or voice print.Geolocation data – this may include precise physical location.

  • Data analytics providers
  • Internet service providers
  • Other Service Providers

Electronic and sensory data – this may include audio, electronic, visual, thermal, olfactory, or similar information (e.g., pictures, a recording of a customer service call, security video surveillance footage).

  • Government entities
  • Other Service Providers

Professional/employment information – this may include occupation and professional references.

  • Government entities
  • Other Service Providers

Education information – such as information contained in education records.

  • Government entities
  • Other Service Providers

Inferences – drawn from any of the information listed above to create a profile